Question 1

Does Aviva have a phone number?

Accepted Answer

Yes - Aviva's main customer service number is 0345 030 6945. See the full contact list above.

Question 2

Can you speak to a human at Aviva?

Accepted Answer

Yes, though it is rated 3 out of 5 on the HumanLine difficulty scale - moderately difficult to reach a real person. Aviva has reasonable human access. Their claims team is generally responsive. Renewal queries are best handled by calling - online chat tends to be slower.

Question 3

How do I speak to a real person at Aviva?

Accepted Answer

Call 0345 030 6945. To reach a real person, follow these steps: Press 1 for existing car insurance → Press 2 for claims, press 1 for renewals → Say "agent" to bypass automated options.

Question 4

What is Aviva's customer service number?

Accepted Answer

Aviva's customer service number is 0345 030 6945 (Car Insurance).

Question 5

How do I skip the Aviva automated system?

Accepted Answer

When calling 0345 030 6945, try the following to bypass the automated system: Press 1 for existing car insurance → Press 2 for claims, press 1 for renewals → Say "agent" to bypass automated options. Be aware that Aviva uses tactics such as website my account portal used to handle most policy changes.

Question 6

How long is the wait time for Aviva customer service?

Accepted Answer

Allow 15-30 minutes, particularly during peak hours or weekdays.

How to Contact Aviva by Phone

How to reach a human

How they avoid you

Difficulty breakdown

Frequently asked questions