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EE

How to Contact EE (Mobile) by Phone

Human support available
Mobile / Wirelessee.co.uk
Moderate to reach humanModerate effort

EE has UK-based customer service and is generally considered one of the better mobile networks for support. Dialling 150 from your EE phone is the fastest route.

Last verified: 2025-12-01

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How to reach a human

Customer Service (150)
150
Verified
How to bypass the bot
  1. 1Dial 150 free from your EE mobile
  2. 2Say "speak to someone" or press 0
  3. 3Available 8am-9pm weekdays, 8am-8pm weekends
From other phones
0800 956 6000
Verified
How to bypass the bot
  1. 1Press 0 or say "agent" at the main prompt
  2. 2Select your account type when asked

How they avoid you

Tactics this company uses to prevent you from reaching a human:

  • My EE app is pushed for all non-urgent queries
  • Chat on website defaults to automated assistant first

Difficulty breakdown

1Easy - Answers in minutes
2Manageable - Short automated menu, quick connect
3Moderate - Multiple prompts, 15-30 min wait
4Hard - Heavy bot deflection, 30+ min wait
5Brutal - Designed to prevent human contact

Wait time guide

10-25 minutestypical wait time
Best times to call
  • 8am-9am on weekdays, just after lines open
  • Weekend mornings
  • Midweek afternoons outside the lunch window
Worst times to call
  • Monday mornings
  • 12pm-2pm on weekdays
  • The days after a new iPhone or Samsung launch - upgrade queries swamp the lines

Dialling 150 from your EE phone is free and the fastest route in. EE's support is UK-based and among the better mobile networks for actually answering, so off-peak calls often connect in under 10 minutes.

Do it online - no call needed

These tasks are available online 24/7 and are usually faster than calling.

EE account login
Bills, allowances, upgrades and add-ons in the app or browser

Other ways to contact EE (Mobile)

Webchat (online chat)

EE's website and app chat starts with an automated assistant that handles simple account queries itself. Human agents pick up chats behind it during the day.

To reach a human: Type "speak to a person" when the assistant offers options. The app chat tends to hand over to a human faster than the website version. For anything urgent, 150 remains quicker than chat.
Start webchat

How to make a complaint

Follow the steps in order - each stage strengthens your case at the next one.

  1. 1Step 1 - Complain by dialling 150 from an EE phone, or via the complaints page at ee.co.uk/complaints. Get a reference number.
  2. 2Step 2 - If the first agent cannot fix it, ask for the complaint to be escalated to a manager and for EE's final position in writing.
  3. 3Step 3 - After 8 weeks, or once you have a deadlock letter, escalate for free to the Communications Ombudsman at commsombudsman.org. Their decision is binding on EE.
Start complaint online

Final escalation: Communications Ombudsman (free, independent) - commsombudsman.org, after 8 weeks or a deadlock letter

Sign in to submit a number

Frequently asked questions