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How to Contact Evri (formerly Hermes) by Phone

Human support available
Delivery & Parcelsevri.com
Brutal to reach humanHard to reach

Evri has no general customer service phone number - this is a deliberate choice, not an oversight. All support is routed through their website chatbot first. Reaching a human is possible but requires persistence, usually via live chat escalation or social media. For serious unresolved complaints, the Retail Ombudsman is your most effective route and Evri is legally bound by their decisions.

Last verified: 2025-12-01

Information on this page is sourced from community research, publicly available sources, and user submissions. HumanLine does not guarantee current accuracy - always call to confirm.

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How to reach a human

Live Chat - Lost or Damaged Parcel
evri.com/contact
Verified
How to bypass the bot
  1. 1Go to evri.com/contact and enter your tracking number
  2. 2Select "My parcel is lost" or "My parcel is damaged" - these categories are more likely to trigger human escalation than vague queries
  3. 3After the bot responds, type "I want to speak to an agent"
  4. 4If that fails, type "complaint" - this usually forces escalation to a human
  5. 5Available 8am-8pm Mon-Fri, 9am-6pm Sat-Sun
X (Twitter) Direct Message
@Evri_Help on X
Verified
How to bypass the bot
  1. 1DM @Evri_Help on X with your tracking number and issue
  2. 2Response times are often faster than live chat
  3. 3Posting publicly and tagging @Evri tends to get faster attention
  4. 4Active during business hours Mon-Fri
Escalation - Retail Ombudsman
retailombudsman.org
Verified
How to bypass the bot
  1. 1If Evri has not resolved your complaint within 8 weeks, you can escalate for free
  2. 2Evri is a member of the Retail Ombudsman scheme - their rulings are binding
  3. 3Use Resolver (resolver.co.uk) to log, track and escalate your case
  4. 4The Ombudsman can award compensation Evri cannot refuse to pay

How they avoid you

Tactics this company uses to prevent you from reaching a human:

  • No published general customer service phone number
  • All support routed through chatbot first
  • Bot often marks issues as resolved without solving them
  • Compensation claims handled entirely by automated system
  • Complaints process deliberately difficult to find on their website

Difficulty breakdown

1Easy - Answers in minutes
2Manageable - Short automated menu, quick connect
3Moderate - Multiple prompts, 15-30 min wait
4Hard - Heavy bot deflection, 30+ min wait
5Brutal - Designed to prevent human contact
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