Question 1

Does MetLife have a phone number?

Accepted Answer

Yes - MetLife's main customer service number is 1-800-638-5000. See the full contact list above.

Question 2

Can you speak to a human at MetLife?

Accepted Answer

Yes, though it is rated 2 out of 5 on the HumanLine difficulty scale - relatively easy to reach a real person. MetLife has accessible phone support for life insurance policy holders. Group policy holders should use the dedicated employer line.

Question 3

How do I speak to a real person at MetLife?

Accepted Answer

Call 1-800-638-5000. To reach a real person, follow these steps: Press 1 for life insurance → Say "representative" or press 0.

Question 4

What is MetLife's customer service number?

Accepted Answer

MetLife's customer service number is 1-800-638-5000 (Individual Policies).

Question 5

How do I skip the MetLife automated system?

Accepted Answer

When calling 1-800-638-5000, try the following to bypass the automated system: Press 1 for life insurance → Say "representative" or press 0. Be aware that MetLife uses tactics such as digital portal for statements and beneficiary updates.

Question 6

How long is the wait time for MetLife customer service?

Accepted Answer

Generally manageable - expect a brief automated menu followed by a quick connection to an agent.

How to Contact MetLife by Phone

How to reach a human

How they avoid you

Difficulty breakdown

Frequently asked questions

Customer reviews