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Ryanair is widely regarded as one of the hardest airlines to reach a human at. The phone line is a premium rate number. Chat is bot-first. Reaching a real person typically takes over an hour.
Last verified: 2025-12-01
Information on this page is sourced from community research, publicly available sources, and user submissions. HumanLine does not guarantee current accuracy — always call to confirm.
Company representative? Request a correction →How to reach a human
Customer Support (Premium Rate)
0871 246 0000How to bypass the bot
- 1Calls cost 13p/min from BT landlines — use sparingly
- 2Press 2 for existing bookings
- 3Say "agent" persistently — expect long waits
- 4Twitter/X DM (@Ryanair) can be faster for simple queries
How they avoid you
Tactics this company uses to prevent you from reaching a human:
- Phone line is premium rate — discourages calls by design
- Website chat is almost entirely automated
- App designed to handle all transactions without agent contact
- Complaints process is deliberately bureaucratic
Difficulty breakdown
1Easy — Answers in minutes
2Manageable — Short IVR, quick connect
3Moderate — Multiple prompts, 15–30 min wait
4Hard — Heavy bot deflection, 30+ min wait
5Brutal — Designed to prevent human contact
Customer reviews
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