FR
How to Contact Ryanair by Phone
Human support availableAirlinesryanair.com
Brutal to reach humanHard to reach
Ryanair is widely regarded as one of the hardest airlines to reach a human at. The phone line is premium rate at 13p/min. Chat is bot-first. Reaching a real person typically takes over an hour. If your flight was delayed or cancelled, UK261 regulation means you may be owed up to £520 in compensation - most passengers don't claim it.
Last verified: 2025-12-01
Information on this page is sourced from community research, publicly available sources, and user submissions. HumanLine does not guarantee current accuracy - always call to confirm.
Company representative? Request a correction →How to reach a human
Customer Support (Premium Rate)
0871 246 0000How to bypass the bot
- 1Calls cost 13p/min from BT landlines - consider alternatives first
- 2Lines open 8am-8pm Mon-Fri, 9am-5pm Sat-Sun
- 3Press 2 for existing bookings
- 4Say "agent" persistently - expect 30-60 min waits during peak times
- 5Calling at 8am on a weekday gives the shortest wait times
WhatsApp Support (via Ryanair app)
Via Ryanair app - Help sectionHow to bypass the bot
- 1Open the Ryanair app and go to the Help section
- 2Select "Chat with us" - a WhatsApp option appears for eligible queries
- 3Response times are often faster than the phone line and free to use
- 4Works best for booking changes and straightforward queries
Flight Delay and Cancellation Claims (UK261)
ryanair.com claims formHow to bypass the bot
- 1If your flight was delayed 3+ hours or cancelled, you may be owed up to £520 compensation under UK261
- 2Submit a claim via the Ryanair website under Help - EU261 claims
- 3If Ryanair rejects or ignores your claim, escalate free to CEDR (cedr.com) - the aviation ADR scheme Ryanair is enrolled in
- 4Do not use a claims management company - CEDR is free and equally effective
- 5Keep your boarding pass and any delay notifications as evidence
How they avoid you
Tactics this company uses to prevent you from reaching a human:
- Phone line is premium rate - discourages calls by design
- Website chat is almost entirely automated
- App designed to handle all transactions without agent contact
- Complaints process is deliberately bureaucratic
- UK261 compensation claims are frequently rejected on first submission, hoping passengers give up
Difficulty breakdown
1Easy - Answers in minutes
2Manageable - Short automated menu, quick connect
3Moderate - Multiple prompts, 15-30 min wait
4Hard - Heavy bot deflection, 30+ min wait
5Brutal - Designed to prevent human contact