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TU
TUI handles holidays and flights together, which makes support more complex. Phone lines are busy during peak holiday season. In-store TUI shops sometimes faster for simple queries.
Last verified: 2025-12-01
Information on this page is sourced from community research, publicly available sources, and user submissions. HumanLine does not guarantee current accuracy - always call to confirm.
Company representative? Request a correction →How to reach a human
Customer Services
0203 451 2688How to bypass the bot
- 1Press 1 for existing bookings
- 2Press 2 for flights
- 3Say "agent" or press 0
How they avoid you
Tactics this company uses to prevent you from reaching a human:
- MyTUI app and website push self-service check-in
- Chat bot deflects most pre-travel queries
Difficulty breakdown
1Easy - Answers in minutes
2Manageable - Short automated menu, quick connect
3Moderate - Multiple prompts, 15–30 min wait
4Hard - Heavy bot deflection, 30+ min wait
5Brutal - Designed to prevent human contact
Frequently asked questions
Customer reviews
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