Airlines

Delta has among the best human support in the airline industry. Medallion members get priority lines. General customers connect to agents within 10–20 min.

Human agents available but waits can be substantial during irregular operations. MileagePlus Premier members get dedicated lines.

Similar to United. Executive Platinum / AAdvantage members have priority lines. General hold times average 20–45 min.

Southwest is known for better-than-average customer service. Humans are accessible and hold times tend to be shorter than other major airlines.

Spirit has drastically cut human support. Phone hold times regularly exceed 2–3 hours. Chat is almost entirely bot-driven. One of the worst in the industry.

Frontier eliminated their phone support line in 2020 and has been slow to restore it. Chat is bot-first and very limited. One of the hardest airlines to reach a human at.

Alaska Airlines consistently ranks among the best US carriers for customer service. Hold times are shorter than most and agents are empowered to resolve issues.

JetBlue has decent human support but wait times have worsened. SMS support can be faster than calling. Mosaic members get priority call routing.

Allegiant has long hold times and limited support hours. Their ultra-low-cost model means customer service is not a priority. Refund and change queries are particularly slow.

Hawaiian Airlines has better-than-average customer service for a US carrier. HawaiianMiles members get priority routing. Wait times are generally under 15 minutes.

Sun Country is a US leisure airline based in Minneapolis. Phone agents handle bookings, changes and baggage issues. The automated system is moderate and wait times of 10–20 minutes are common during peak travel seasons. Agents are generally helpful once reached.

Breeze Airways operates as an app and text-first airline with no published customer phone number. All support is handled via the app, SMS text messaging and online chat. There is no reliable way to reach a human agent by phone.

Avelo Airlines is a US ultra-low-cost carrier serving secondary airports. Phone agents handle bookings and changes but wait times can be 10–20 minutes. Online self-service handles most booking management and is the recommended first step.