Energy & Utilities

PG&E has notoriously long hold times. Outage reporting is automated and fast, but billing and account queries require significant patience.

Con Edison is more reachable than most large US utilities. Emergency and outage lines are very responsive; billing queries take longer.

Duke Energy covers the Carolinas, Florida, Indiana, Ohio and Kentucky. Customer service is accessible but wait times during weather events can be extreme.

Dominion Energy serves Virginia, North Carolina, South Carolina, and other states. Wait times are moderate; outage lines are faster than billing enquiries.

Xcel Energy serves Colorado, Minnesota, New Mexico, Texas and other states. Customer service is average for a utility - accessible but with some automated system friction.

ComEd serves northern Illinois including Chicago. Customer service is accessible with moderate wait times. Outage lines connect faster than billing queries.

National Grid serves New York, Massachusetts and Rhode Island. Customer service is accessible but wait times are inconsistent. Gas emergencies always get immediate human response.

Eversource is the largest electric utility in New England, serving Connecticut, Massachusetts, and New Hampshire. Support is available by phone but wait times can be significant, particularly during storm outage events. The automated system is functional but routes many queries to automated systems.