Delivery & Parcels

UPS has human support but it takes patience to reach. The virtual assistant "Virtual Agent" handles most contacts. Claims and lost packages require persistence.

FedEx is one of the more accessible US couriers. Their main number connects to humans relatively quickly and agents are generally knowledgeable.

USPS has some of the longest hold times of any US delivery service. The automated system is frustrating and often loops. A local post office visit is sometimes faster than calling.

Amazon's delivery arm is backed by Amazon's industry-leading customer service. Missing or damaged packages are resolved quickly. Callback service is fast and effective.

DHL Express in the US handles international shipments primarily. Business and express customers get good service. Domestic residential delivery queries have longer wait times.

OnTrac is a regional delivery carrier serving the Western US, now merged with LaserShip under one brand. Customer support is frequently criticised for long wait times, missed deliveries, and difficulty getting resolution for lost or damaged parcels. Phone support exists but the experience is often frustrating.

LaserShip operates as the East Coast arm of OnTrac, providing last-mile delivery for major retailers. Consumer support is minimal - the company primarily serves retailers, not end recipients. Getting resolution for failed deliveries or missing parcels typically requires contacting the retailer rather than LaserShip directly.

Amazon Fresh grocery delivery is handled through the main Amazon customer service system. Phone agents are reachable via amazon.com/contact-us with relatively short waits. Grocery order issues (substitutions, missing items, quality) are typically resolved quickly.

Instacart connects customers with grocery shoppers. Phone support is available but the primary route is the in-app help centre. The 1-888 number navigates through an automated system and wait times average 10–20 minutes. Issues with active orders are better resolved via the app chat function.

DoorDash food delivery support is primarily in-app. A phone line exists but wait times are typically 30+ minutes and the automated system strongly pushes towards app and online self-service. Most order issues can be resolved via the app without waiting for a human agent.

Uber Eats has no dedicated customer phone line. All support is handled in-app via the help section. For serious unresolved issues, the Uber website provides a support form. There is no reliable way to speak to a human agent.

Gopuff fast-delivery service offers no phone support. All customer service is handled through in-app chat and the online help centre. There is no reliable way to reach a human by phone.