Energy & Utilities

British Gas has some of the longest wait times in the energy sector. The app and website are designed to divert you away from calling. The dedicated HomeCare line is sometimes quicker than general enquiries.

OVO is more accessible than British Gas but still pushes heavily toward app and online self-service. Their live chat can connect to a real person faster than calling.

Octopus consistently ranks best for customer service in the energy sector. Their team is reachable, responsive, and empowered to resolve issues. Email support is also unusually effective.

EDF is middling for human access. The IVR is manageable and agents are generally knowledgeable, but waits can be lengthy during billing periods.

E.ON Next (formerly E.ON) has accessible customer service but can have long wait times during billing periods. Smart meter and online account queries are better handled digitally.

ScottishPower has historically had poor customer service ratings. Long hold times and inconsistent agent quality. The online account and app handle most routine queries better.

Shell Energy (formerly First Utility) has reasonable customer service for a mid-tier supplier. Wait times are moderate and agents can resolve most standard queries.

Utilita specialises in smart prepayment meters. Customer service is accessible but focused on prepayment and smart meter queries. Emergency top-up line is fast.

Good Energy is a 100% renewable electricity supplier with a reputation for above-average customer service. UK-based agents are accessible and the company consistently scores well in consumer surveys. A good choice for environmentally conscious customers who also value accessible support.

Green Energy UK is an independent renewable energy supplier offering green tariffs to residential and business customers. Support is handled by a small UK team — wait times can vary and the company is smaller than the major suppliers, so resources are more limited.