Find companies that still
answer the phone.

TalkTalk consistently ranks among the worst for customer service in the UK. Extreme wait times, call centre quality issues, and heavy bot deflection make it very difficult to resolve issues.

giffgaff is a community-only support model — there is no phone number and no human agents. All support is via community forum or automated tools. This is by design.

Ryanair is widely regarded as one of the hardest airlines to reach a human at. The phone line is a premium rate number. Chat is bot-first. Reaching a real person typically takes over an hour.

Evri is one of the hardest companies in the UK to reach a human at. They have deliberately designed their support to be bot-only for most queries. Escalation is possible but requires persistence and usually goes via live chat rather than phone.

Netflix removed phone support. You can reach a human only via live chat at netflix.com/contactus — phone callbacks are no longer offered. Chat agents can resolve most billing issues.

Wizz Air is one of the hardest airlines to reach a human at. Their ultra-low-cost model means minimal human support. Phone support requires paying a call fee and waits can be extreme.

The DVLA is notoriously difficult to reach. Wait times regularly exceed 45 minutes and the phone lines have limited hours. The online service handles most queries faster.

Paramount+ UK has no phone support. Live chat is the only contact route. A human agent can be reached via chat but requires persistence past the automated responses.

Revolut has no phone support. All contact is through the in-app chat. Bot responses are common and escalating to a human can take hours. Not suitable if you need urgent help.

SMARTY is a budget MVNO running on the Three network and is designed as a fully digital service. There is no customer service phone number — all support is handled via the online help centre, community forum, and web-based chat. Not suitable for customers who prefer speaking to a person.

Atom Bank is a UK app-only digital bank with no phone number and no branch network. All support is handled through in-app chat and messaging. While the in-app chat is generally responsive, customers who need to speak to a person or handle urgent issues by phone have no option to do so.

DeadHappy is a digital-only life insurance provider with no customer phone line. All support is via online chat and email. For urgent claims or disputes, the Financial Ombudsman Service can be contacted at 0800 023 4567.

Amazon Flex deliveries are handled by independent contractors and there is no consumer-facing support line for Flex-specific issues. Missing or damaged parcels delivered by Amazon Flex should be reported through the main Amazon customer service route at amazon.co.uk/contact-us.

Channel 4 streaming (formerly All 4, now My4) has no customer phone line. Support is chat and online-only via the Channel 4 help centre. There is no way to speak to a human agent about technical or account issues.

Discovery+ UK has no published customer phone line. All support is through the online help centre and email/chat. There is no reliable way to reach a human for billing or technical issues.

Flybe ceased all operations in January 2023 and there is no longer any customer service line. Passengers with outstanding claims for cancelled flights should contact the Civil Aviation Authority (CAA) at 0330 022 1500 or visit caa.co.uk. Credit card purchases may be recoverable under Section 75 of the Consumer Credit Act.

Plusnet (owned by BT) has historically been praised for UK-based customer service. Support staff are based in Sheffield. Wait times are shorter than most competitors.

Jet2 consistently wins customer service awards in the UK. Human agents are accessible and wait times are shorter than most UK airlines. Strongly recommended for those who value service.

Toyota UK has accessible customer service and is generally well regarded. UK-based agents handle warranty, recall, and dealer escalation queries.

Octopus consistently ranks best for customer service in the energy sector. Their team is reachable, responsive, and empowered to resolve issues. Email support is also unusually effective.