Airlines

British Airways maintains a staffed phone line. Executive Club members and those on flexible tickets get faster access. General customers should expect 20–40 minute waits during busy periods.

easyJet has reduced phone support significantly. The primary contact method is the app or chat, both of which are heavily automated. Phone waits are typically 40–60 minutes.

Ryanair is widely regarded as one of the hardest airlines to reach a human at. The phone line is a premium rate number. Chat is bot-first. Reaching a real person typically takes over an hour.

Jet2 consistently wins customer service awards in the UK. Human agents are accessible and wait times are shorter than most UK airlines. Strongly recommended for those who value service.

Virgin Atlantic has UK-based customer service with reasonable wait times. Flying Club members get dedicated lines. General support can have 20–40 minute waits.

TUI handles holidays and flights together, which makes support more complex. Phone lines are busy during peak holiday season. In-store TUI shops sometimes faster for simple queries.

Wizz Air is one of the hardest airlines to reach a human at. Their ultra-low-cost model means minimal human support. Phone support requires paying a call fee and waits can be extreme.

Loganair is a Scottish regional airline with notably good customer service. As a smaller carrier, wait times are short and agents can resolve most issues directly.

TUI Airways is the UK's largest holiday airline, primarily operating package holiday flights. Phone support exists but the IVR is complex and waits can run 20–30 minutes during busy periods. Agents can handle booking changes and amendments but complex issues may require persistence.

Aer Lingus serves UK routes to Ireland and transatlantic destinations from the UK. Phone support is available but the IVR is multi-layered and waits can be significant. The airline has shifted many functions online; for complex changes, calling the dedicated UK line is still required.

Flybe ceased all operations in January 2023 and there is no longer any customer service line. Passengers with outstanding claims for cancelled flights should contact the Civil Aviation Authority (CAA) at 0330 022 1500 or visit caa.co.uk. Credit card purchases may be recoverable under Section 75 of the Consumer Credit Act.

Vueling is a Spanish low-cost airline with UK routes. The UK customer service line is premium-rate and has long hold times of 30+ minutes. The IVR is complex and agents have limited authority for complex disruption claims. Online self-service handles most booking changes more efficiently.

Norwegian Air operates long-haul and European routes with UK services. The UK support line has significant hold times of 30+ minutes and the IVR routes through multiple menus. Online self-service and the app handle most booking changes. Disruption compensation claims are best handled via the online form.