Delivery & Parcels

Evri is one of the hardest companies in the UK to reach a human at. They have deliberately designed their support to be bot-only for most queries. Escalation is possible but requires persistence and usually goes via live chat rather than phone.

Royal Mail has a reachable customer service line for lost or damaged items. The IVR is manageable. Business accounts get faster access. Claims for lost items can take weeks.

DPD is one of the better couriers for human support. Their app is good for tracking, and customer service is reachable. Note: support is primarily for the sender, not the recipient.

Parcelforce (part of Royal Mail Group) has accessible phone support. Business account holders get dedicated lines. Domestic parcel queries are handled reasonably quickly.

Yodel has a reputation for poor customer service. Phone support is limited and chat is bot-heavy. For recipients, support is particularly hard — most queries are routed back to the sender.

DHL UK customer service is split between Express (business/international) and parcel services. Express customers get much better service. Domestic parcel queries have moderate wait times.

Amazon's own delivery arm is backed by Amazon's customer service, which is one of the best in the industry. Missing or damaged items are usually resolved quickly with a refund or re-send.

InPost locker-based delivery has limited customer service. Most queries relate to locked lockers or tracking issues. Chat is the primary support route and human escalation is difficult.

Whistl is a UK business parcel and mail delivery operator. Consumer support is limited as Whistl primarily serves business clients; individual recipients of Whistl parcels may find it difficult to get resolution. Business account holders have better access to dedicated support.

Collect+ operates through the Yodel network, offering parcel drop-off and collection at convenience stores. Phone support is difficult to navigate and issues with lost or delayed parcels are frequently challenging to resolve. Long hold times and inconsistent agent responses are common complaints.

Parcel2Go is a parcel broker aggregating services from multiple carriers. Because they act as an intermediary, resolving issues often involves Parcel2Go blaming the underlying carrier and vice versa. Phone support exists but waits are long and resolving claims for lost parcels can be a protracted process.

Parcel Monkey is a UK parcel brokerage that aggregates carriers. Phone support is available but the primary contact route is an online ticket system. The main number often has long waits and agents have limited visibility into carrier tracking. Most issues require an online support ticket.

Interparcel is a UK parcel broker and aggregator. A phone line exists but online support tickets are the preferred route and phone waits can be long. Agents have varying levels of access to carrier tracking systems. For urgent issues, try the online chat during business hours.

TNT (now FedEx in the UK) provides business parcel and freight services. The phone line connects to a multi-step IVR before reaching an agent. Business account holders typically get priority routing. Wait times are moderate at 10–20 minutes.

Amazon Flex deliveries are handled by independent contractors and there is no consumer-facing support line for Flex-specific issues. Missing or damaged parcels delivered by Amazon Flex should be reported through the main Amazon customer service route at amazon.co.uk/contact-us.