Home Insurance

Aviva has reliable UK-based phone support for home insurance. Claims line is available 24/7 and response times are generally good.

Direct Line is known for UK-based human support and not selling through comparison sites. Generally easy to reach a person.

Admiral has phone support but the IVR can be lengthy. Their online portal handles most tasks, which means waits when you do call.

MORE THAN (part of RSA/Intact) has phone support with UK-based staff. Wait times can be moderate. Claims line is quicker than general customer service.

Churchill (Direct Line Group) has accessible customer service for home insurance. Claims handling is responsive with a 24/7 emergency line.

Esure handles home insurance enquiries, claims and renewals by phone. Expect a moderate IVR with several menu options before reaching an agent; waits of 10–20 minutes are common at peak times. Claims lines are generally quicker than general enquiries.

Saga specialises in insurance for the over-50s and prides itself on UK-based telephone support with minimal automated friction. Agents are generally reachable within a short wait and are well-regarded for patience and clarity.

Hastings Direct offers home insurance support by phone and live chat. The IVR has several branches; selecting the correct policy type avoids unnecessary re-routing. Agent wait times average 10–20 minutes. Chat is often faster for simple queries.

Budget Insurance is a budget-focused UK home insurer. Phone support exists but the IVR is multi-layered and wait times can reach 20–30 minutes. The online portal handles many routine tasks and can be quicker for non-urgent changes.

Policy Expert is a UK direct insurer known for straightforward telephone service. UK-based agents handle home insurance queries with relatively short waits; the IVR is simple with few layers. Consistently well-rated for customer service.