Travel Insurance

Post Office Travel Insurance is underwritten by a third party. Claims and emergencies go through separate lines. Emergency assistance is 24/7.

Allianz Assistance UK provides 24/7 emergency travel cover. Waits for non-emergency calls can be significant, particularly during busy travel periods.

InsureandGo has good UK-based customer service that is fairly straightforward to reach. Known for responsive emergency assistance.

Staysure specialises in over-50s travel insurance with good UK-based phone support. Emergency assistance is 24/7 and customer service wait times are short.

Aviva Travel Insurance has reliable UK-based support. Emergency assistance is 24/7. Claims can also be submitted online but phone agents handle complex situations well.

Coverwise is a UK travel insurance broker offering single-trip and annual policies. Customer service is available by phone with moderate IVR and waits of around 10–20 minutes. Emergency assistance is handled by the underlying insurer and has a separate 24/7 line on your policy documents.

Direct Travel Insurance provides single-trip and annual multi-trip cover in the UK. Phone agents handle new policies, amendments and claims queries with moderate wait times. Emergency assistance is provided by a separate 24/7 line included in your policy.

Go Insurance specialises in backpacker, gap year and adventure travel insurance. UK-based phone agents are accessible and the company is well-regarded for helpful pre-travel advice. Wait times are generally short and the IVR is simple.

Columbus Direct (now part of Battleface) offers travel insurance with phone support for sales and claims. The IVR is moderate and wait times average 10–20 minutes. The 24/7 emergency line on your policy documents is separate from the main customer service number.

Nationwide Building Society provides worldwide family travel insurance free with its FlexPlus current account, underwritten by UK General. The Nationwide main line connects to travel insurance queries quickly. Agents are UK-based and waits are generally short. Note: cover requires an active FlexPlus account.

M&S Bank offers single-trip and annual travel insurance with UK-based phone support. The service is well-regarded and agents are accessible with short waits. The company emphasises straightforward, quality service in keeping with the M&S brand.

Holiday Extras is best known for airport parking and hotels but also offers travel insurance. UK-based agents handle insurance queries with a simple IVR and short waits. The company is well-reviewed for helpful and responsive service.